rtp jili Privacy Policy
Here is a complete explanation of how your personal information is collected, what it is used for, and how it is kept secure.
This Privacy Policy ("Policy") applies to all services and activities of the rtp jili platform. By visiting the website or creating an account, you agree to the terms described in this Policy. This Policy must be read together with our Terms and Conditions, as both documents together define the relationship between you and the platform.
1. Scope of Data Collection
The rtp jili platform collects various types of information from users. This information falls into two categories: information provided voluntarily by the user, and information collected automatically while using the platform.
1.1 Information Provided by the User
- Full name and date of birth
- Valid national ID card or passport number
- Mobile number and email address
- bKash, Nagad, or Rocket account number (for financial transactions)
- Copies of documents uploaded for identity verification
1.2 Automatically Collected Information
- IP address and device identifier information
- Browser type, version, and operating system
- Active session duration on the platform and login session details
- Gaming activity history and transaction records
- Data collected through cookies and similar tracking technologies
2. Purpose of Data Use
rtp jili uses collected information only for specific and legitimate purposes. No information is used for any other purpose without the user's consent.
- Account Management: To handle registration, verify identity, and ensure account security.
- Financial Transaction Processing: To complete deposits and withdrawals securely.
- Customer Support: To provide accurate responses to queries via live chat or email.
- Platform Improvement: To analyse user experience and improve service quality.
- Legal Compliance: To maintain records required under applicable laws.
- Fraud Prevention: To detect and stop suspicious activity.
3. Data Storage and Security
rtp jili uses SSL (Secure Socket Layer) encryption technology to protect user data. Data stored on servers is secured using industry-standard encryption methods, and only authorised personnel have access to it.
Data is retained while an account is active and for a specified period after closure as required by law. Once that period has passed, data is securely deleted or anonymised.
Our security systems are regularly audited by third parties. In the event of a security incident, affected users will be notified promptly.
4. Sharing Data with Third Parties
rtp jili never sells users' personal information. However, for the purpose of operating the service, data may be shared in the following limited situations:
4.1 Payment Processing Partners
Information necessary to complete transactions through bKash, Nagad, and Rocket is shared with the relevant mobile financial services. This information is used only to complete the specific transaction.
4.2 Technology Service Providers
Necessary information may be shared with the technology infrastructure providers, gaming software suppliers, and cloud storage providers used to operate the platform. These service providers are contractually bound to meet our privacy standards.
4.3 Legal Authorities
Information may be provided to comply with legal obligations in response to a court order or a valid request from a competent authority.
5. Cookie Policy
The rtp jili website uses cookies. Cookies are small data files stored in your browser. They keep your session active, remember your preferences, and help analyse usage patterns.
- Essential Cookies: Required for login sessions and security functions.
- Functional Cookies: For language preferences and a personalised experience.
- Analytics Cookies: To evaluate and improve site performance.
Cookies can be disabled from your browser settings, though this may limit some platform functionality.
6. User Rights
Users of rtp jili have the following rights regarding their personal information:
- Right to Access: You may request details of the information stored about you.
- Right to Correction: You may request that incorrect or outdated information be corrected.
- Right to Deletion: Where there is no legal obligation to retain it, you may request that your information be deleted.
- Right to Object to Processing: In certain circumstances, you may object to the processing of your information.
- Right to Data Portability: You may request your information in an applicable format.
To exercise these rights, contact our customer support team via live chat or email. Our team is available around the clock to assist in both Bengali and English.
7. Protection of Children and Minors
rtp jili provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors. An age verification process is carried out at the time of account registration. If it becomes known that information from a minor has been collected, it will be deleted immediately.
For more information on responsible gaming, read our Responsible Gaming Guide, which contains detailed advice on keeping yourself and your family safe.
8. Financial Data Security
Deposits and withdrawals are processed through bKash, Nagad, and Rocket. These payment channels have their own encryption systems, and SSL technology is also active on the rtp jili side. We never store your mobile banking PIN or password.
9. International Data Transfers
Some technology infrastructure or gaming software partners may have servers located outside Bangladesh. In such cases, appropriate safeguards in line with international standards are applied when transferring data. These partners operate under strict data protection agreements.
10. Policy Changes and Updates
rtp jili reserves the right to change this Privacy Policy at any time. If there is a significant change, you will be notified via your registered mobile number or email. Continued use of the platform after a change will be considered acceptance of the updated policy. The date of the latest update will always be shown at the top of this page.
11. Contact and Complaints
If you have any questions or complaints about this Privacy Policy, please contact our support team. Immediate assistance is available 24 hours a day, 7 days a week via live chat. To contact us by email: [email protected] — we typically respond within business days.
To learn more about our services, visit our About Us page, where the platform's operations and values are described in detail.
This Privacy Policy has been prepared in both English and Bengali. In case of any ambiguity, the Bengali version will be considered authoritative.